Shipping & Returns
The Delltones wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.
We ship Worldwide via Australia Post. Shipment will generally take place the next working day after receipt of order. Your order should arrive within 5-10 working days after ordering, depending on your location. Once you have submitted your order the shipping cost willl be automatically calculated and will appear on the shopping page, The shipment cost will depend of factors such as the weight and size of your order as well as your location. Postage costs are determined by Australia Post.
You may return any item in its original packing undamaged within 30 days of receipt. Items can only be returned if it is the result of an error on our part or the item has a manufacturing defect. Items cannot be returned if the wrong size or colour was ordered by you, or if you have simply changed your mind.
Before returning the item, you must email us at firstname.lastname@example.org to obtain a Return Merchandise Order (RMO). This RMO must be attached to the item, returned and on receipt the item will be checked. If the complaint is approved, the return postage you paid will be reimbursed. You can get a refund for the item or exchange for another.